Delivery & Returns

Delivery & Return Policy

We are committed to delivering your pet's favorite products quickly and efficiently. Here's what you need to know about our shipping process:

Processing Time: Orders are processed within 3 - 4 business days (excluding weekends and holidays).
Delivery Time: Standard shipping typically takes 7 - 12 days depending on your location.
Shipping Costs: Shipping fees are calculated at checkout based on your order value and location.
International Shipping: Currently, we only ship within Australia, International shipping options will be available soon.
Tracking Your Order: Once your order is shipped, you'll receive an email with tracking information so you can follow its journey.

Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a flexible return policy:

Eligibility: You may return or exchange any item within 30 days of purchase, provided the item is unused, in its original packaging, and in a resaleable condition.
Non-returnable Items: Due to health and safety regulations, we do not accept returns on pet food, treats, or any opened consumable products.
Damaged or Defective Products: If your item arrives damaged or defective, please contact our customer support within 7 days of receiving the order for a full replacement or refund.
How to Return: To initiate a return, please contact us at [customer support email]. We'll provide a prepaid shipping label and instructions for returning your product.
Refund Process: Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.
Exchanges: If you would like to exchange an item for a different size, color, or product, simply follow the return process, and we'll ship out the exchange once the original item is received.

Order Changes: If you need to make changes to your order (address, products, etc.), please contact us as soon as possible at [customer support email]. We will do our best to accommodate changes before the order is shipped.
Order Cancellation: You may cancel your order within 24 hours of placing it. After this period, cancellation may not be possible if the order has already been processed.