Frequently Asked Questions
What types of products does True Oz Market offer?
We specialize in premium accessories for dogs 🐕 and cats 🐈. From collars, leashes, and toys to comfy pet beds and grooming essentials, we have everything your furry friends need to stay happy and healthy.
Do you ship across Australia?
Yes! We offer fast and reliable shipping 🚚 to all cities and towns across Australia, so your pet accessories can reach you no matter where you are.
How long will it take for my order to arrive?
Orders typically take 3-5 business days to be processed and shipped. Delivery times may vary depending on your location, but most orders arrive within 7-12 business days.
Can I return or exchange an item?
Absolutely! We offer a 30-day return policy 📦. If you’re not satisfied with your purchase, simply contact our support team, and we’ll assist you with returns or exchanges, provided the items are in their original condition.
What payment methods do you accept?
We accept all major credit and debit cards 💳, PayPal, and Afterpay for your convenience.
How do I track my order?
Once your order has shipped, you’ll receive a confirmation email 📧 with a tracking number, so you can follow your package every step of the way.